Privacy Policy

Who is the Data Controller for personal data?

Company Name: Cierres del Hogar, S.L. Metal Shutter Factory
Address: Carretera de la Iglesia No. 491
Email: comunicacion@cierreshogar.com

How did we obtain your data?

You have provided this information to us— either online or offline—when requesting our services so that we can maintain our legal and business relationship with you or send you information about our services and promotions.

When you provide us with personal information, you warrant that you are authorized to provide such information and that it is true, accurate, and up-to-date; that it is not confidential; that it does not violate any contractual restrictions or the rights of third parties; and you agree not to impersonate other users.

We have obtained this information automatically: if you have provided it to us through this website or any of its subdomains and/or microsites, we collect information, for example, when you access the page, when you fill out any form with personal data, when you upload information or content (for example, on our blog), or when you contact us directly via email.

When you visit our website, data is sent from your browser to our server to optimize our services and improve your user experience—for example, when you access the site or log in through third-party services such as social media. This data may be collected and stored automatically by us or by third parties on our behalf. This data may include:

– the user’s IP address

– the date and time of the visit

– the URL of the site from which the user came

– the pages visited on our website

– information about the browser used (browser type and version, operating system, etc.).

We may process and record such usage, sessions, and related information, either independently or with the help of third-party services, including through the use of cookies and other tracking technologies such as Flash cookies and web analytics.

If our website includes social media plugins, when you choose to interact with us through a social media platform, we cannot be held responsible for the privacy settings you choose; the social media platform may report your IP address or the page you are visiting on our website, and it may set a cookie to enable the platform to function properly. Your name will appear on the “likes” you give or the comments you post on our page on a social media platform. If you do not want your personal data to be associated with those “likes” or comments, adjust your privacy settings to prevent this by pseudonymizing your data—for example, by using a nickname or alias that does not reveal your first and last names.

If you log in to one of these social networks while visiting our website, the social network may add that information to your profile, and that information will be transferred to the social network. If you do not want this data to be transferred, log out of the social media platform before accessing our websites or mobile apps, as we have no control over this data collection and transfer via social media connectors.

If, as a user, you decide to post and/or share text, photos, videos, or other types of information and/or content through our official social media page, you will be solely responsible for ensuring that such content complies with the applicable laws.

In any case, we may remove any content posted on both Cierreshogar.com and our social media pages if we determine that you have violated applicable law, the terms set forth in this privacy policy, and the general terms and conditions outlined in our Legal Notice.

Social media platforms are not hosted directly on our services. Your interactions with them are governed by their policies, not ours. Please read the privacy policies of those social media platforms for detailed information about the collection and transfer of personal data, your rights, and your privacy settings.

To verify that the forms on this website are being used by people—and not by automated systems—we use Google’s “reCAPTCHA” technology. When you use this technology, information regarding the hardware and software of the device you are using is collected and sent to Google for analysis, in accordance with Google’s Privacy Policy and Terms of Service.

How old do I have to be to use Cierreshogar.com?

Anyone who provides data through the forms on this website and consents to its processing declares that they are over 14 years of age; access to and use of the website by minors under that age is prohibited. If at any time we detect that a person under the age of 14 has provided personal data, we will proceed to delete such data. Likewise, parents or guardians may, in any case, contact Prestador de Servicios, S.L. to block the account of any minor in their care who has registered by falsifying their identity.

What should you know before sharing third-party data?

With regard to the data of other individuals, you must respect their privacy by exercising special care when publishing their personal data. We remind you that, as a user, you may only provide and consent to the processing of your own personal data, but not that of third parties. If you provide us with third-party data, you are transferring personal data, and it is your responsibility to obtain the prior and express consent of those third parties to use and provide their data to us; you are responsible for informing them that their data will be included in our data processing activities.

The publication of third-party data without their consent may violate, in addition to data protection regulations, the right to honor, privacy, or one’s own image—rights whose protection is governed by the provisions of Organic Law 1/1982, of May 5, on the civil protection of the right to honor, personal and family privacy, and one’s own image.

How do we use the personal data we collect?

We may process the data for various purposes, such as:

4. To respond to your inquiry so that we can address the concerns and questions you have raised.
5. To contact you through means other than those you have specified, such as email, phone, etc.
6. With regard to the information automatically collected by Cierreshogar.com based on your browsing activity as a user, we create anonymous and aggregated data about your behavior for segmentation purposes and to develop anonymous profiles.
   This interaction helps us: improve the performance of Cierreshogar.com, provide a more personalized experience, measure and monitor the efficiency of Cierreshogar.com, and manage Cierreshogar.com to ensure that it becomes increasingly secure and transparent.
7. To conduct opinion and/or satisfaction surveys and to send you, via electronic communications, information about our activities, products, and/or services (including advertising and/or commercial communications for the purposes of Article 21 of Law 34/2002 on Information Society Services and Electronic Commerce). If we already have a prior contractual relationship with you, we will send these communications based on our legitimate interest (Article 6(1)(f) of the GDPR). If we do not have a prior contractual relationship, we will only send you such communications if you authorize us by selecting the “opt-in” option expressly included for that purpose in the corresponding forms (Article 6(1)(a) of the GDPR). The electronic communications we send you will include, within the communication itself, the option to unsubscribe.
8. We may take photographs and/or record videos during the activities or events we organize and/or promote, in order to report on them, document them, and contribute to the company’s photographic and video archive.

How long will we retain your personal data?

We will retain your personal data until you request its deletion. Even if you request its deletion, we may retain it for as long as necessary, while limiting its processing (by blocking it), solely to comply with the legal and/or contractual obligations to which we are subject and/or for the duration of the statutory limitation periods for any liabilities on our part and/or the exercise or defense of claims arising from our relationship with you.

What legal bases do we use to process your data?

The legal grounds are what allow and authorize us to process your personal data in a lawful manner. There are various legal grounds or legal bases that allow us to process your data in a lawful and legal manner:

1. This may be the existing legal and commercial relationship (contract, preliminary agreement, etc.) between the parties, in the case of a client or potential client.
2. Your consent may also apply if you have submitted a request to us through our Cierreshogar.com website or if you have attended one of our events. You grant us this consent unequivocally by providing your data online or offline; such provision is considered a clear affirmative act that expresses your consent. Providing the requested data is mandatory, as it is essential for us to fulfill your request; if you do not provide it, we will not be able to fulfill your request. You may withdraw this consent at any time by sending us an email to that effect at xxx@xxx.com; such withdrawal means that we will not be able to provide you with the requested services or respond to your inquiries or requests.
3. As set forth in Recital 47 of the GDPR (General Data Protection Regulation (EU) 2016/679 of April 27, 2016), our legitimate interest in the following also constitutes a legal basis for processing your data:

To inform you about our activities, products, and/or services (including via electronic communications) or those of third-party entities with which we have entered into a collaboration agreement. If we already have a prior contractual relationship with you, we will send you such communications based on our legitimate interest. Otherwise, we will only send you such communications if you give your consent by checking the box expressly included for that purpose on the corresponding forms. In any case, the electronic communications we send you will include, within the communication itself, the option to opt out of receiving them in the future.

In any case, we consider the described processing of your data to be proportionate and to have a minimal impact on your privacy; however, your interests, rights, or freedoms will always take precedence over our legitimate interests, therefore, if you do not wish for us to process your data for these purposes, please send us an email to that effect at comunicacion@cierreshogar.com, and we will comply; we may, however, keep your data blocked for the purpose of formulating, exercising, or defending claims. Withdrawing your consent to process your data for these purposes does not affect the processing of your data for the other purposes described in the privacy policy.

To whom might we disclose the personal information you provide to us?

Your personal data will not be transferred to third parties, except in the following cases:

1. Let’s make sure we have their express authorization.
2. The third parties are suppliers who provide us with products and services (data processors), and the disclosure is necessary to fulfill our obligations under a contract or pre-contractual agreement with you.
3. A law or regulation with the force of law requires us to disclose data to certain entities or agencies (AEAT, etc.)
4. The disclosure is strictly necessary to ensure compliance with our terms of use, rights, or ownership.

How do we use corporate social media?

The purpose of tools such as Facebook, Twitter, LinkedIn, Instagram, etc., or other social media platforms is to provide visibility and promote the activities we carry out. These tools store personal data on the servers of their respective services and are governed by their own privacy policies. We recommend that you read and review the social media platform’s terms of use and privacy policy when you sign up, taking into account the various configuration options regarding the privacy settings of your user profile on the platform.

We reserve the right to remove from our social media accounts any information posted by third parties that violates the law, incites others to do so, or contains messages that undermine the dignity of individuals or institutions. We also reserve the right to block or report the profile of the author of such messages.

To maintain smooth communication with our website users, we have enabled the xxxx plugin, which directs users to their WhatsApp session so they can contact us. When users click on the enabled button or link, they are redirected to their WhatsApp session; the privacy policy and terms and conditions will be those set forth at https://www.whatsapp.com/legal/

Do we transfer your personal data internationally?

An international data transfer occurs when personal data processed by a data controller or data processor within the European Economic Area (European Union member states, Iceland, Liechtenstein, and Norway) is sent to a third country or international organization outside that territory.

Our vendors who may have access to personal data for the purpose of providing us with services that support our business (hosting, housing, software as a service, remote backups, IT support or maintenance services, email management, e-mailand email marketing, file transfers, etc.), have their data processing centers located within the European Economic Area or in countries deemed to have an equivalent level of protection as established by the European Commission and the European Data Protection Board.

What rights can you exercise?

These are known as ARCO-POL rights; you can exercise them by sending an email to: comunicacion@cierreshogar.com

You may, where applicable, exercise your rights of access, rectification, erasure, restriction of processing, and objection to the processing of your data, as well as your right not to be subject to decisions based solely on the automated processing of your data, by writing to the mailing address or email address indicated at the beginning of this privacy policy; in both cases, by submitting a written and signed request, attaching a copy of your national ID card, passport, or other valid identification document. If your information changes, you must notify us at the same address; this company accepts no liability if you fail to do so.

Right of Access: You may ask us what personal data we are processing and even request a copy of it.

Right to Rectification: You may request that we correct any inaccurate personal data or complete any incomplete personal data, including by providing an additional statement.

Right to erasure (right to be forgotten): You may request that we erase your personal data when: it is no longer necessary for the purposes for which it was collected, you withdraw your consent, it has been processed unlawfully, or to comply with a legal obligation.

Right to Restriction of Processing: You may request that we restrict the processing of your data; in that case, we will retain it solely for the purpose of asserting or defending legal claims.

Right to Object: You may object to the processing of your data if such processing is based on the legitimate interest of the data controller or is for advertising purposes.

Once we receive any of the above requests, we will respond within the legally established timeframes. You may file a complaint with the Spanish Data Protection Agency. For more information about the rights you can exercise and to request sample forms for exercising your rights, please visit the Spanish Data Protection Agency’s website, Cierreshogar.com, at www.aepd.es

What categories of data do we process?

The GDPR establishes two categories of personal data: those known as identifying data and those known as special categories: ethnic or racial origin; political opinions; religious or philosophical beliefs; trade union membership; genetic or health data; biometric data; and data concerning sexual life or sexual orientation.

The categories of data we process are identifying data; we do not process data considered to be special categories of data (genetic, biometric, etc.).